For Parents & Families
Clear steps, predictable routines, and neutral support, so your children can move between homes calmly.
Getting Started
- Reach outCall us or send a service request. Share only basic contact information online. We'll cover details privately.
- Intake conversationWe talk with you about your family's needs, schedule, location, and any court order that applies.
- Service planWe put together a written service plan with times, locations and procedures that follow applicable orders.
- Services beginOur staff follow the plan consistently and document each exchange or visit.
Safe Exchanges
A staff member picks your child up from one parent and brings them to the other. You never need to meet the other parent. Each handoff is time-stamped and documented, and trips are GPS-tracked.
Supervised Parenting Time
Visits happen at an approved home or community location with a staff member present the whole time. We can also transport your child to and from the visit, according to the service plan.
Court-Ordered Arrangements
If a court order covers your parenting time or exchanges, we build the service plan around its terms. Please have a copy of the relevant order available to share privately during intake, not through the website.
Safe Xchange does not decide custody, change court orders, or give legal advice. For legal questions, please talk with an attorney or your local family court help center.
What to Expect
- Staff arrive on time, introduce themselves to your child, and follow the same procedure every time
- You receive confirmation when each handoff is complete
- Staff stay neutral and do not pass messages or take sides
- Plans can be adjusted as your family's needs change, within any court order
Classes for Families
Parenting, co-parenting and Children's First classes. Register below when dates are posted.
Register:
Frequently Asked Questions
Do I have to see or talk to the other parent?
No. Safe Exchanges are designed so parents do not need to meet or be in the same place. Our staff handle the handoff.
Do I need a court order to use Safe Xchange?
No. Many families use our services because a court ordered them, but families can also choose our services on their own. If there is a court order, we follow its terms.
Where do supervised visits happen?
Supervised Parenting Time is mobile. Visits take place at an approved home or community location set in the service plan, not at a visitation center.
Is a Home Safety Assessment the same as a custody evaluation?
No. A Home Safety Assessment is a structured safety observation with written notes and recommendations. It is not a custody evaluation, home study, or government inspection.
What areas do you serve?
We are starting in Maryland and plan to expand to more cities and states. See the Service Areas section on our Resources page for the current list.
How much do services cost?
Cost depends on the service, schedule and distance. Contact us for a quote based on your family's plan.
What should I NOT put in the online form?
Please don't include children's names, details of abuse, or court documents in the online form. We'll talk through those details privately by phone.
What if there is an emergency?
Call 911. Safe Xchange is not an emergency service.